Cleaning Windows Safely With Water Fed Pole

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About Course

This course provides essential training on safe and professional water-fed pole (WFP) window cleaning. Learners gain a clear understanding of legal duties, safe systems of work, and industry-approved techniques to minimise risk to themselves, colleagues, and the public.

Key topics include hazard awareness, risk assessment (RAMS), safe pole setup and handling, correct hose management, maintaining clear pedestrian routes, and working safely near roads and the public. The course also covers musculoskeletal injury prevention, correct body positioning, efficient pole movement, and recognised window-cleaning techniques for professional results.

Additional modules address equipment checks, PPE requirements, vehicle setup, site communication, and water-system hygiene — including Legionella awareness and control measures. By completing this course, learners will be equipped with the knowledge needed to confidently perform window cleaning tasks safely and in compliance with industry best practice.

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What Will You Learn?

  • By completing Cleaning Windows Safely with a Water-Fed Pole, you’ll gain the practical knowledge needed to plan and carry out water-fed pole work more safely and professionally.
  • You’ll learn how to:
  • Recognise the main hazards associated with water-fed pole window cleaning.
  • Understand how water-fed poles can reduce the risks of working at height.
  • Carry out pre-work site checks and identify suitable control measures.
  • Use risk assessments, method statements and safe systems of work correctly.
  • Select appropriate PPE based on the task and identified risks.
  • Position vehicles safely and manage hoses to prevent slips, trips and obstructions.
  • Establish exclusion zones and protect customers, pedestrians and other members of the public.
  • Recognise Legionella risks and apply suitable water-storage and equipment controls.
  • Handle and operate water-fed poles safely while reducing strain and musculoskeletal injuries.
  • Use the correct cleaning sequence to achieve safe, professional and streak-free results.
  • Inspect, maintain and store poles, brushes, hoses and associated equipment correctly.
  • Recognise weather-related risks, including strong winds, freezing conditions and slippery surfaces.
  • Identify overhead power-line hazards and know what action to take before starting work.
  • Respond safely in an electrical emergency without placing yourself or others at further risk.
  • By the end of the course, you should be able to recognise common hazards, choose appropriate safety controls and follow a safer system of work when cleaning windows with a water-fed pole.

Course Content

🏁 Welcome + how the certification works
Welcome and Course Information Before beginning your training, please read the following important information carefully. This section explains how the course is structured, how to use your learning account, the assessment and re-sit process, and the requirements for receiving your certificate. You must read and understand this information before continuing to the e-learning modules.

  • Welcome to Cleaning Windows Safely with a Water-Fed Pole
    00:00

Cleaning Windows Safely With Water Fed Pole Certification
E-learning Training Video This 30-minute e-learning video covers the essential knowledge required to clean windows safely using a water-fed pole system. The video explores the main hazards associated with water-fed pole work, including slips and trips, hose management, manual handling, vehicle positioning, Legionella, adverse weather and overhead power lines. It also covers pre-work site checks, risk assessments, PPE, exclusion zones, public protection, safe pole-handling techniques, equipment care and the correct window-cleaning sequence. Please watch the entire video carefully and make notes where helpful. You can pause, rewind and replay sections at your own pace. After completing the video, you will be required to take a multiple-choice assessment based on the subjects covered. You must achieve the required pass mark to successfully complete the course and receive your certificate.

Assessment
Final Assessment You are now ready to complete the final multiple-choice assessment. The questions are based on the information covered throughout the course, so please read each question and all available answers carefully. You must achieve a score of 75% or higher to pass. You will have a maximum of **two attempts** in total. If you do not pass your first attempt, you will be given one re-sit using an alternative assessment. The assessment must be completed independently. Questions and answers must not be copied, photographed, recorded or shared. If you pass, your course certificate will be issued. If you do not pass after both attempts, you will need to re-register and complete the course again before attempting another assessment.

Demonstrate Your Commitment to Safety

Show commercial clients your training, competence and commitment to following HSE safety guidance.

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